ABSTRACT
The unforeseen spread of COVID-19, since the beginning of 2020, has caused alarming effects worldwide, causing the suspension of various economic, social and cultural activities, including library and museum services. Libraries and museums in Chile had to close their doors, as a state of emergency was decreed in the country and they entered a period of mandatory confinement. This scenario has generated modifications in the delivery of digital services in libraries and museums in order to continue in contact with their users. The purpose of this research is to analyze the provision of services of national and regional libraries and museums in Chile from March 15 to July 15, 2020 in the context of the health crisis. For this purpose, information is collected through a survey, which was answered by 23 representatives of these organizations. The main findings show that libraries and museums faced adversity by making a change in the modality of delivery of their services. These types of institutions migrated to digital platforms with an important use of social networks for the development of their activities. The institutions made a good evaluation of the adaptation of their services;although not without complexities, regarding communication with the public and network connectivity. The initiative of the professionals to maintain the link with their communities stands out. © 2022, Centro Nacional de Informacion de Ciencias Medicas. All rights reserved.